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Accessibility Statement

Last Updated: 15-10-25

 

At LumoLable, we are committed to ensuring that our website and online services are accessible to all individuals, including people with disabilities. We believe everyone deserves a convenient, user-friendly, and inclusive shopping experience.

We strive to meet or exceed the standards set by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we continuously work to improve the accessibility and usability of our website.

1. Our Commitment

LumoLable aims to:

  • Provide equal access to all website features and content

  • Ensure our design choices consider users with varying abilities

  • Continually enhance accessibility through testing and best practices

  • Respond promptly to accessibility-related feedback and concerns

We work with the accessibility features available through Wix, our website platform, and integrate additional improvements whenever possible.

 

2. Accessibility Features Implemented

We use a variety of accessibility features, including but not limited to:

 

2.1 Website Structure & Navigation

  • Clear headings and consistent page layouts

  • Keyboard-accessible navigation

  • Logical tab order and focus indicators

 

2.2 Visual Accessibility

  • High-contrast text where necessary

  • Alt text for images where appropriate

  • Scalable text and responsive layouts

  • Color usage that does not rely solely on color perception

 

2.3 Screen Reader Compatibility

Our site is designed to be compatible with major screen reader technologies.

 

2.4 Forms & Inputs

  • Clearly labeled form fields

  • Error messages and instructions where needed

  • Accessible checkout experiences through Wix’s built-in tools

 

2.5 Mobile Accessibility

  • Mobile-friendly structure

  • Touch-friendly interactions

  • Responsive scaling on different devices

 

3. Ongoing Efforts to Improve Accessibility

LumoLable is continuously improving accessibility by:

  • Reviewing the website regularly for potential issues

  • Updating content for readability and clarity

  • Testing using available automated and manual tools

  • Prioritizing accessibility in future upgrades or design changes

Although we strive for full compliance with WCAG 2.1 AA guidelines, some areas may still need improvement. We are actively working to resolve these.

 

4. Third-Party Content & Integrations

Our website uses certain third-party tools and services, including:

  • Wix platform features

  • Payment gateways (Wix Payments, PayPal)

  • Analytics services

  • Embedded media or widgets

While we aim to ensure these tools are accessible, we cannot fully control third-party accessibility compliance. However, we select partners known for supporting accessibility standards whenever possible.

 

5. Feedback & Assistance

We welcome feedback on the accessibility of our website.
If you experience any difficulty using our site or accessing content, please contact us:

LumoLable Accessibility Team
Email: (insert email)
Country: Australia

We aim to respond to all accessibility-related inquiries within 2–5 business days.

Please include in your message:

  • The page or feature you had trouble with

  • The type of difficulty you encountered

  • Any assistive technology you were using (optional)

This information helps us improve our accessibility efforts more effectively.

 

6. Alternative Access Options

If you cannot access parts of our website or need assistance completing a purchase:

  • Email us and we will assist with placing an order manually

  • We can provide product information in alternative formats upon request

Customer support is available to ensure everyone can shop with confidence.

 

7. Updates to This Accessibility Statement

We may update this Accessibility Statement occasionally to reflect:

  • Accessibility improvements

  • Legal requirements

  • Platform or design updates

The “Last Updated” date will always show the most recent revision.

This statement was last updated on [enter relevant date].

 

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